Shipping policy

Effective Date: November 1, 2026

Shipping Destinations

Altavere Labs currently plans to offer shipping to all 50 United States, subject to product availability, checkout eligibility, and applicable shipping restrictions.

Orders can be shipped only to destinations accepted by our checkout system. If a destination is not available at checkout, we may be unable to fulfill the order.

International shipping beyond the United States is not offered unless expressly enabled on our website.

Shipping Rates

United States: Free standard U.S. shipping on orders of $50 or more.

Orders below $50 are charged a $5.95 flat-rate shipping fee, displayed at checkout.

Any minimum purchase requirement, shipping promotion, or other offer will be subject to the terms displayed at the time of purchase.

Order Processing

We aim to process orders within 1–2 business days after payment authorization, excluding weekends and applicable holidays.

Processing times are estimates and may be longer during holidays, promotional periods, inventory shortages, or other operational disruptions.

An order confirmation does not mean the order has shipped. You will receive a shipping confirmation and tracking information when available.

Estimated Delivery

Standard U.S. delivery is estimated at 3–7 business days after dispatch, depending on the destination and carrier.

Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, customs procedures, and other circumstances may affect delivery times.

Canadian delivery estimates and any applicable customs or import charges will be communicated through checkout or the carrier where available.

Tracking

When tracking is available, we will send a tracking link to the email address associated with your order.

Please allow time for the carrier to register the first tracking scan after dispatch.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error, contact care@altaverelabs.com as soon as possible. We will make reasonable efforts to correct the address before dispatch but cannot guarantee changes after an order has been processed.

Additional shipping charges may apply to returned or reshipped orders resulting from an incorrect address, subject to applicable law.

Gummies and Warm-Weather Shipping

Our gummies must be stored according to their product labels.

We do not promise temperature-controlled shipping or the use of cold packs unless specifically stated for the relevant product.

If a shipment arrives with visible damage, unusual melting, compromised packaging, or another apparent product-quality concern, please contact us promptly and include photographs and your order number.

Do not consume a product if its packaging appears compromised or there is a reasonable concern about its safety. Contact us for assistance.

Lost, Delayed, or Damaged Shipments

If your shipment appears lost, significantly delayed, or damaged, contact care@altaverelabs.com with your order number and tracking information.

We will review the situation and work with the carrier as appropriate.

Nothing in this policy excludes rights or remedies available under applicable consumer protection law.

Contact

For shipping questions:

Altavere Labs, LLC
Email: care@altaverelabs.com
Business mailing address: 1433 W Pinyon Pines Way, South Jordan, UT 84095