Refund policy
Effective Date: November 1, 2026
Our Satisfaction Assurance
We want customers to be satisfied with their Altavere Labs purchases.
Subject to the conditions below, customers may request a refund for their first purchase of a particular product within 30 days of delivery if they are not satisfied.
To request a refund, email care@altaverelabs.com with:
- Your order number.
- The product for which you are requesting a refund.
- A brief explanation of your concern.
Our team will review the request and communicate the next steps.
This satisfaction assurance does not limit any statutory rights that may apply to your purchase.
Refund Eligibility
The 30-day satisfaction assurance applies to the first purchase of each product by the customer, subject to verification of the order and compliance with applicable law.
Unless required by law or otherwise approved by us, repeat purchases of the same product are not covered by the satisfaction assurance.
Approved satisfaction refunds cover the purchase price of the eligible product. Original shipping charges are excluded unless required by law or expressly stated in the applicable promotion.
Taxes will be handled as required by applicable law.
Opened Products
Because our products are intended for oral use or consumption, we generally do not require customers to return opened products to receive an approved satisfaction refund.
We may request photographs, packaging details, lot numbers, or other reasonable information to investigate a product-quality concern.
Do not send opened or used ingestible products back to us unless we provide specific instructions.
Damaged, Defective, or Incorrect Orders
If an order arrives damaged, defective, or incorrect, contact us within 7 days of delivery, where reasonably possible.
Please provide:
- Your order number.
- A description of the issue.
- Photographs of the product and packaging, if applicable.
After reviewing the request, we will determine an appropriate resolution, which may include a replacement or refund at no additional cost to the customer.
If you discover a safety concern after this reporting period, contact us promptly. Nothing in this policy restricts rights that cannot legally be limited.
Refund Processing
Once a refund is approved, we will initiate it to the original payment method unless an alternative is agreed upon and legally permitted.
Refunds are generally processed within 5–10 business days after approval. The time required for the funds to appear in your account depends on your bank or payment provider.
We will notify you if additional information is needed or if processing is delayed.
Subscriptions
Altavere Labs does not currently offer subscriptions at launch under this policy.
If subscriptions are introduced in the future, the applicable subscription terms will explain renewal schedules, cancellation procedures, and eligibility for refunds. Any such terms will be published before they apply to customers.
Promotional Offers and Bundles
Promotional products, discounted bundles, and special offers are subject to the specific terms disclosed at purchase.
We will not exclude products from legally required refunds or remedies where such exclusions are prohibited by applicable law.
Order Cancellations
If you wish to cancel an order, contact care@altaverelabs.com as soon as possible.
We will attempt to cancel the order if it has not yet been processed or dispatched. Once an order has shipped, cancellation may no longer be possible, and the standard return and refund policy will apply.
Contact Us
For return or refund requests:
Altavere Labs, LLC
Email: care@altaverelabs.com
Business mailing address: 1433 W Pinyon Pines Way, South Jordan, UT 84095