Privacy policy

Effective Date: November 1, 2026

Introduction

Altavere Labs, LLC (“Altavere Labs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase products, or communicate with us.

Our online store is operated using Shopify. Shopify and other service providers may process personal information as necessary to operate our store and fulfill your orders.

Information We Collect

Information You Provide

When you place an order, contact us, or sign up for communications, we may collect:

• Name and billing address.
• Shipping address.
• Email address and telephone number, if provided.
• Order history and purchased products.
• Customer service communications.
• Marketing preferences and consent records.
• Information needed to process returns, refunds, or replacements.

Payment Information

Payments are processed through Shopify-supported payment processors or other payment services enabled at checkout.

We generally do not store complete payment card numbers on our own systems. Payment providers handle payment information under their applicable security practices and privacy policies.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and interactions with the store.

Cookies and similar technologies may be used to operate the website, maintain shopping carts, improve functionality, and measure website performance.

Marketing Information

If you subscribe to our marketing communications, we may collect your email address and communication preferences.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.
• Arrange shipping and provide tracking information.
• Communicate about purchases, returns, and customer support.
• Process payments, refunds, and replacements.
• Detect fraud and protect our store.
• Maintain and improve our website and products.
• Send promotional communications where permitted by law and consistent with your preferences.
• Comply with legal, tax, accounting, and regulatory obligations.
• Exercise or defend legal rights where necessary.

We will not use personal information for purposes materially incompatible with those described in this policy without an appropriate legal basis or notice.

How We Share Personal Information

We may share personal information with service providers that help us operate our business, including:

• Shopify: Website hosting, checkout, and store operations.
• Payment processors: Payment processing and fraud prevention.
• Shipping providers: Delivery and tracking.
• Customer support providers: Handling inquiries and order-related requests.
• Analytics or marketing providers: Only where such services are configured and used.
• Professional advisers and authorities: Where necessary for legal compliance or protection of rights.

We do not sell personal information for money. Certain disclosures or advertising-related data sharing may be treated as “selling” or “sharing” under specific privacy laws even when no money changes hands. Where applicable, we will honor relevant rights and provide required notices and opt-out mechanisms.

Cookies and Similar Technologies

Our website may use essential cookies to enable shopping-cart functionality, checkout, security, and other core features.

Optional analytics and advertising cookies may be used if enabled. Their use will depend on our actual Shopify configuration and any third-party services we activate.

Where required by law, we will provide appropriate cookie notices, consent mechanisms, and choices for nonessential cookies.

You can also adjust cookie settings through your browser, although disabling certain cookies may affect store functionality.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, managing customer relationships, maintaining business records, resolving disputes, and meeting legal obligations.

Retention periods depend on the type of information and applicable legal requirements.

Information Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Obtain a copy of certain information in a portable format.
• Opt out of certain targeted advertising or data-sharing practices.
• Withdraw consent where processing is based on consent.
• Appeal a privacy-rights decision where required by law.

California residents and residents of other jurisdictions with applicable privacy laws may have additional rights.

To submit a privacy request, contact care@altaverelabs.com. We may need to verify your identity before processing a request. We will respond within the time required by applicable law.

Children's Privacy

Our store is intended for adults aged 18 and older. We do not knowingly collect personal information directly from children under 13 through our store. If we learn that we have collected such information in circumstances where parental consent or deletion is required, we will take appropriate steps.

International Visitors

Our store is initially intended for customers in the United States, subject to actual shipping availability.

Personal information may be processed in countries other than the country where you reside. Where required, we will implement appropriate safeguards for international transfers and comply with applicable privacy requirements.

Changes to This Privacy Policy

We may update this policy periodically. The revised version will be posted on our website with an updated effective date.

Contact Us

For privacy questions or requests:

Altavere Labs, LLC
Email: care@altaverelabs.com
Business mailing address: 1433 W Pinyon Pines Way, South Jordan, UT 84095